We recommend reading the School Rules before starting lessons. This will make the learning process even more comfortable, understandable and effective.
Booking, rescheduling and canceling lessons
Booking
You can book a lesson 4 hours or more in advance. The student can choose any available time in the teacher's schedule.
You can also book regular lessons in the teacher's schedule. This is convenient and increases the efficiency of the lessons. You can read more about the regular schedule in this article.
A student can postpone and cancel a lesson 4 or more hours before it starts independently through his personal account or by contacting the administrator for help. This applies both to individual lessons and to classes in a Speaking club.
If there are less than 4 hours left before the individual lesson, the student has the right to agree with his teacher about rescheduling the lesson to another time. The transfer is carried out by the teacher in agreement with the student.
If the student does not come to the lesson without agreeing with the teacher about the transfer, the lesson will be removed from the balance and paid to the teacher.
Meeting with the methodist
Every student of the school has the opportunity to get free advice from our methodologist. The meeting is held in an online format, in the classroom, similar to individual lessons. To book a convenient time, you need to write to the manager in the support chat. You also need to tell the manager the purpose of the meeting with the methodologist, for example, determining the level of knowledge of the child, adjusting the training program, selecting a teacher for a specific request.
Choosing the teacher
Each student of the school has the right to choose a teacher for individual lessons. You can study with one teacher, or with several at the same time. There are no restrictions on the number of teachers. If desired, the student can spend at least every lesson with a new teacher. But still, we recommend staying with one permanent teacher who will know everything about the progress of the child and lead him to the result.
Teacher Replacement
A student can change teachers at any time. You don't need to have any specific reasons for this. The student's desire is enough. You can choose a teacher yourself on the website or ask for help from a manager in a chat.
Refund of payment
If desired, the student can take a break in training of any duration or refund money for unused lessons. Read more about the refund here.